support desk · kb

Support knowledge base

owner support desk living reviewed 2026-09-28 · 30 days ago

What the support desk knows, kept next to the code that knows it. One desk, every product: sched-prod (calendar invites for about 300k people) and the rest. When something breaks, the reports land here first.

Start with triage if you are new on the desk.

Pages

Current #4471 analysis: signed review and desk outcomes. The review source and rendered page are published together in this repository.

pageownerstatusreviewed
0001 · Duplicates share a subject lineruneaccepted2024-06-11
#4471 · dates parse mm/dd in eu localessupport desksuperseded2026-10-28
#4471 review · two date paths, not one fixchrigudesk-closed2026-10-28
Triage: duplicate reportssupport deskaccepted2024-06-11

Writing a page

Keep the words here and the logic in src/lib. A number that can be computed should be computed by a component, not typed into a paragraph.